Responding to COVID-19

You can chat and email with us daily! Mon-Thu 7am-7pm, Fri 7am-6pm, Sat 11am-6pm, and Sun 1pm-6pm. But due to COVID-19, all University Libraries buildings are currently closed, and we're not accepting any new hold/pickup or scanning requests for physical items. See details on library changes and support.

Overdue & lost materials

Customer getting help at our Ask Us desk
Alert announcement

If you have overdue items, don't worry. Keep them until further notice. Due to COVID-19, we're extending due dates and waiving late fees, including for interlibrary loans.

If you are no longer affiliated with the university or are leaving town, return books to the book drop outside the Main Library. To return technology, contact us to make an appointment. If you are not in Tucson, email us to discuss options:

About late fees

Did you receive a charge for an overdue or lost library item? Don't panic! We can work with you to resolve most billing or fee issues at any Ask Us desk or call us at (520) 621-6442.

You can't borrow items if your late fees reach $5 or if you have items that are overdue. Once you pay your balance or return the items, you can check things out again.

Pay your fees


To pay your fees online, sign in to your library account and select "Pay Fees."

Bursar's account

We transfer library charges to your Bursar's account each month, so they will no longer show on your library account. Once this happens, you can pay through UAccess Student or call the Bursar's office at (520) 621-3232.

Late, lost, or damaged items

We charge fees for late items to ensure continued access to library materials. You can usually eliminate or reduce late fees by returning the item. We may not be able to eliminate fees on technology items since they are in such high demand.

While we auto-renew most items (see renewals), we charge the total replacement cost if items are past due beyond the grace period.

If you lost or damaged something, contact us as soon possible and we can explain your options.

Type of material Billed when past due Total replacement cost
Books, journals, maps, government documents 22 days $140
Laptops and other equipment 24 hours Up to $2610
Equipment accessories 24 hours $165
Interlibrary loan items 10 days $140
Videos, DVDs, CDs, music phonodiscs, music collected works 6 days $140

Contact us

If you have any questions or problems with your library account, come talk to us at any Ask Us desk or call (520) 621-6442.

You can also contact library billing staff to request a credit for returned items or ask us to review your account.