Express retrieval is a free service where we pull items from our shelves and put them on the hold shelf for you. Use this service at our Main, Science-Engineering, Fine Arts, and Health Sciences Libraries.
Your account must be in good standing (no overdue materials or outstanding fees).
Most materials found on our shelves: books, bound journals, and media items (DVDs, CDs). Since most media items are locked up, you have to use Express Retrieval to borrow them. To browse online, see Find Films, Videos and DVDs.
If you just want an article or book chapter, get it faster with Document Delivery.
There is no limit, but we reserve the right to process no more than ten items per person per day when there is heavy demand.
Turnaround time is 24 hours, but often sooner. We pull items two times per day Monday - Friday and once on Saturday and Sunday.
You'll receive an email saying your items are "Ready for Pickup." If you're signed up, you'll also get a text message alert.
When in doubt, go to your library account and see if your item is "Ready for Pickup." If it says "Available" or "In Library," we haven't pulled it yet.
You'll get to select your preferred library as your pickup location when you make the request, and your email notice will confirm it. Our hold shelves are at:
Seven days. If not picked up, we'll return the item to the regular shelves or transfer it to the next person who has it on hold.
This means someone else has also placed a hold on it, so you get a shortened check-out time. Always check your receipt for the due date.
We will send you a cancellation notice if the item can't be found.
If we can't find an item where it's supposed to be on the shelf, we first cancel the hold to make the item MISSING. We then do a more thorough search for the book, and if found, reactivate your hold. While we're trying to track down the item, you can request it through interlibrary loan.