Responding to COVID-19

Chat and email with us from 9am-9pm, 7 days a week! The Weaver Library is open Sunday through Friday 9am-9pm, and we’re providing limited services in the Main Library lobby. The Health Sciences Library is open to Health Sciences affiliates. Learn more about access during COVID-19.

About interlibrary loan

Alert announcement

On August 3 we resumed our interlibrary loan service, though expect a longer turnaround time due to shorter library hours and closures. Please consider requesting a scan of a reasonable portion of a book if the whole book is not urgently needed.

Interlibrary loan

If we don't have the material you need, we can borrow it from another library. This is free for UA students, faculty, staff, and designated campus colleagues (including affiliates, affiliate partners, associates, and associate partners).

Go to your account to submit and view requests.

What items can I request?

Borrow items that support your UA academic, teaching, and research needs. This includes material we don't own as well as material checked out, for library use only, or not in your preferred format (e.g. you can request a print book if we have the ebook).

Item: Typically available in:
Print books 5-10 days [due to COVID-19, expect this to take much longer]
Articles 2-3 business days 
Book chapters 2-3 business days 
Standards 2-3 business days 
Theses and dissertations 7-10 days 
Physical media items
(films, music, and audio recordings)
7-10 days [due to COVID-19, expect this to take much longer]

Other physical items
(technical reports, microform)

7-10 days [due to COVID-19, expect this to take much longer]
Class textbooks Not available

Items for non-University needs can be requested from the Pima County Public Library.

How do I access the requested item?

Digital articles and book chapters are sent to your email with a link to a PDF document.

For books and other physical items, go to your account and choose a pickup location (Main Library or home delivery). Home delivery is only available to UA faculty, staff, and students residing more than 30 miles from the University (enter mailing address and phone number for delivery). Interlibrary loan items cannot be sent outside the United States.

How do I pick up the requested item?

As of August 3:

  • You can pick them up in the Main Library lobby, Sunday-Thursday, 10am-2pm. The rest of the Main Library building is closed.
  • Service is limited to enrolled students and University employees with valid CatCards.
  • Face coverings are required in the building’s lobby, per campus policy.
  • Special Collections materials will be made available digitally first, if possible, when the fall semester begins, August 24. Document delivery requests will resume then as well.

How long do I have to pick up my item?

Books and loaned materials are available for pickup until the due date stated in your email notice.

How long can items be used?

Articles and book chapters: Available online through your account for 30 days.

Books and loaned materials: The due date is in your email pickup notice and on the cover sheet attached to the item. You can also view the due date in your account. Due dates are set by the lending library.

Can I renew an item?

If you borrowed the item before August 3, we will not be able to renew it. With new requests, when you pick up a book or other loaned item, the cover sheet will indicate if it can be renewed. Plan to request a renewal at least 10 days before the item is due.

  1. View your checked out items.
  2. Select the Transaction Number for the item you want to renew.
  3. Select Renew Request.

We'll notify you by email if the renewal was approved or denied.

Until you receive a reply, you are responsible for returning the item by the due date on the cover sheet. Contact us if it is the due date and you have not received a response.

Where do I return items?

As of August 3, you can return all materials, including books and interlibrary loans, during our Main Library lobby hours, Sunday-Thursday, 10am-2pm. We are following best practice guidelines on quarantining materials. 

If you're no longer affiliated with the university or are leaving town, return books to the book drop outside the Main Library. If you are not in Tucson, email us at library@arizona.edu to discuss options.

What if my item is overdue?

For items borrowed before July 2020, due dates have been updated to August 31, 2020. Contact lbry-askddt@email.arizona.edu if you have questions about your due date or an overdue notice.

After August 31, overdue items incur late charges. Please return the item as soon as possible to minimize fees.

If your item is more than 10 days past due, you will be billed a $140 replacement fee. This fee is waived once you return the item undamaged, but a non-refundable $25 billing fee will remain.

Late, lost, or damaged items

Contact us

Contact us by email
By phone: (520) 621-6438 (leave a voicemail if staff are unavailable to answer)
We'll respond to you as quickly as possible but library staffing may be limited due to COVID-19.