Chat and email with us daily! Mon-Thu 7am-9pm, Fri 7am-7pm, Sat 11am-6pm, and Sun 11am-9pm. We’re resuming limited services in the Main Library lobby, and the Health Sciences library is open to Health Sciences affiliates. Learn more about access during COVID-19.
We resumed our express retrieval service on August 3, though expect a longer turnaround time.
When materials are ready, you can pick them up in the Main Library lobby, Sunday-Thursday, 10am-2pm. The rest of the Main Library building remains closed.
Express retrieval is a free service in which we pull items from our shelves and put them on the hold shelf for you. We can pull items from our Main, Science-Engineering, Fine Arts, and Health Sciences Libraries. Pick up all items at the Main Library.
It looks like this:
UA students, faculty, and staff.
Your account must be in good standing (no overdue materials or outstanding fees).
Most materials found on our shelves: books, bound journals, and media items (DVDs, CDs).
If you just want an article or book chapter, get it faster with document delivery.
There's no limit, but we reserve the right to process no more than ten items per person per day when there is heavy demand.
We just resumed this service and don't know enough yet about demand. When your item is ready for pickup, you'll get an email.
You'll receive an email saying your items are ready for pickup.
When in doubt, go to your library account and look at the "Requests" section to see if your item is ready.
Main Library lobby Sunday-Thursday, 10am-2pm.
Ten days. If not picked up, we'll return the item to the regular shelves or transfer it to the next person who has it on hold.
We'll send you a cancellation notice if we can't find the item.
If we can't find an item where it's supposed to be on the shelf, we first cancel the hold and mark the item as missing. We then do a more thorough search for the book, and if found we'll reactivate your hold. While we're trying to track down the item, you can request it through interlibrary loan.