Responding to COVID-19

Chat and email with us daily! Mon-Thu 7am-9pm, Fri 7am-7pm, Sat 11am-6pm, and Sun 11am-9pm. We’re resuming limited services in the Main Library lobby, and the Health Sciences library is open to Health Sciences affiliates. Learn more about access during COVID-19.

About express retrieval

Woman looking at book from the hold shelf
Alert announcement

We resumed our express retrieval service on August 3, though expect a longer turnaround time. 

When materials are ready, you can pick them up in the Main Library lobby, Sunday-Thursday, 10am-2pm. The rest of the Main Library building remains closed.

About express retrieval

Express retrieval is a free service in which we pull items from our shelves and put them on the hold shelf for you. We can pull items from our Main, Science-Engineering, Fine Arts, and Health Sciences Libraries. Pick up all items at the Main Library.

How do I request items?

  1. Use library search to find the item you want.
  2. Be sure you are signed in (see upper right-hand corner of screen).
  3. Select the Request link in the Find It section of the item record.

It looks like this:

 request"

Who can request items?

UA students, faculty, and staff.

Your account must be in good standing (no overdue materials or outstanding fees).

What items can I request?

Most materials found on our shelves: books, bound journals, and media items (DVDs, CDs).

If you just want an article or book chapter, get it faster with document delivery

How many items can I request?

There's no limit, but we reserve the right to process no more than ten items per person per day when there is heavy demand.

How long does it take?

We just resumed this service and don't know enough yet about demand. When your item is ready for pickup, you'll get an email. 

How will I know when my book is ready?

You'll receive an email saying your items are ready for pickup.

When in doubt, go to your library account and look at the "Requests" section to see if your item is ready.

Where do I pick up my item(s)?

Main Library lobby Sunday-Thursday, 10am-2pm.  

You can request books from the UA catalog through document delivery and we will ship them to the address in your ILLiad account.

How long will items stay on the hold shelf?

Ten days. If not picked up, we'll return the item to the regular shelves or transfer it to the next person who has it on hold.

Why did I receive an email saying that my hold was canceled?

We'll send you a cancellation notice if we can't find the item.

If we can't find an item where it's supposed to be on the shelf, we first cancel the hold and mark the item as missing. We then do a more thorough search for the book, and if found we'll reactivate your hold. While we're trying to track down the item, you can request it through interlibrary loan.